Support

I cannot find my pitch

Use headphones, in a quiet room, at a low volume — the phone speaker cannot play the high, faint sounds this step needs. Move the slider in wide sweeps first to find the region, then use the − and + buttons, which move by a semitone. If nothing seems to match, try the octave step: hearing a sound one octave off and believing it is the same is the most common slip.

The test sound stops by itself

That is deliberate. Holding a pure tone in your ear for minutes is tiring and serves no purpose. Tap Listen again whenever you need it.

The sound stops when I unplug my headphones

Also deliberate. Nobody wants an app to switch to the phone speaker at three in the morning.

Which should I use, masking or notch?

Masking when you want relief now: it puts sound where your tinnitus is and covers it. The notch is the one to try over months: it removes a band around your pitch instead. It only makes sense if the pitch you set is close to what you actually hear, and what it changes varies from one person to another.

My tinnitus has changed

Set your pitch again from Settings → Your pitch. It takes two minutes. A different number does not mean anything on its own — the setting is made by ear and varies with the day.

Does it work with the screen off, or all night?

Yes. Night mode keeps playing with the screen locked; the timer fades out slowly rather than cutting off. Timers beyond fifteen minutes are part of Tacet Pro.

How do I cancel my subscription?

In your Apple Account settings: open the Settings app, tap your name, then Subscriptions. Cancelling there stops the renewal; you keep Pro until the end of the period you paid for. Refunds are handled by Apple, at reportaproblem.apple.com.

I paid but Pro is not active

Tap Restore in the offer screen, with the same Apple Account you used to buy. If it still does not appear, write to us with the date of purchase.

Something else

Write to [email protected]. Tell us your iPhone model and what you were doing; we answer every message.