Support

Where do I start?

Answer the four welcome questions (goals, why, what you have tried, time), play the short first exercise, then press Start on the Today tab: MindBuilding builds today's session from your goals and your time, and moves from one exercise to the next for you.

When does an exercise get harder?

Each exercise states its progression rule in plain words on its settings screen, for example « you move up at 90 % over your last 20 answers ». Ranked mode keeps settings fixed so that records stay comparable over time.

I am stuck at the same level

Plateaus are normal. When one lasts, the Progress tab says so and suggests three options: change mode, rest a day, or look after your sleep.

What do the check-ups measure?

Short tasks that are never offered as training (matrices, complex span, reaction time, sustained attention, two self-report questionnaires). You are only compared with yourself; the part that comes from simply retaking a test is taken out, and there is no intelligence score.

How precise is the timing?

Taps are dated at the moment of touch and stimuli at the frame actually shown, at 120 Hz where the screen supports it. The timing lab in Profile shows what your own device measures. Wireless headphones add delay: sessions played with them do not count for records.

I paid but MindBuilding is not unlocked

Open Profile and tap Restore purchases, with the same Apple Account you used to buy. If it still does not unlock, write to us with the date of purchase.

I have a member code

On the subscription screen or in Profile, tap « I have a member code » and enter it: Apple applies it to your Apple Account.

How do I cancel my subscription?

In your Apple Account settings: open the Settings app, tap your name, then Subscriptions. Select MindBuilding to review or cancel; you keep access until the end of the period you paid for.

My data

Everything stays on your device. Profile lets you export every session and trial (CSV and JSON) or erase everything.

Something else

Write to Gambinoromeo9@gmail.com. Tell us your iPhone or iPad model and what you were doing; we answer every message.