Support

Frequently asked questions

Desk Mode is not detecting anything

Place the iPhone 40–70 cm away, facing you, with your face fully visible and well lit. An alert can trigger when a fingertip remains in the detected mouth area for at least 2 seconds.

False alerts

Eating, drinking or holding the phone near your face can trigger an alert. Stop Desk Mode during a meal. If alerts repeat unexpectedly, adjust the phone position and lighting before trying again. The detector can also miss gestures.

I slipped. Have I lost everything?

No. Tap “I slipped”: the counter restarts, and your photos, achievements and statistics all stay.

Restore my purchase

Settings › Restore purchases, using the same Apple Account.

Cancel a subscription

iOS Settings › your name › Subscriptions › NailSafe. Cancellation takes effect at the end of the current period.

Delete my data

Deleting NailSafe removes its local app data from your device. It does not cancel a subscription or automatically erase purchase, subscription, attribution or analytics information already held by Apple, RevenueCat, TelemetryDeck or Apple Ads. See the privacy policy for details and privacy requests.